Refund, Cancellation & Subscription Policy

Draft pending final legal review. Bracketed items are placeholders not yet set, and this version is not yet in effect.

Subscription

Some products are billed as a recurring subscription via Stripe, at the price and cadence shown at checkout, until you cancel.

How to cancel

You can cancel through [your account page / support@ryohealth.com / WhatsApp].

Cancellation cutoff

To stop your next shipment, cancel at least [N] days before your next ship date, or before your prescription is submitted to the Pharmacy. Requests received after the cutoff apply to the following cycle.

Refunds

You receive a full refund if you cancel before your prescription is sent to the Pharmacy. Once a prescription is filled or shipped, the medication cannot be returned or refunded, because it cannot be resold or reused. Refunds are processed within [5 to 10] business days.

Declined orders

If a provider does not issue a prescription where one is required, your order is canceled and refunded.