Frequently asked
Clear answers, no fine print
If you do not see your question here, your care team can answer it directly once you begin.
Yes. Licensed clinicians of an independent medical group review every visit and make all prescribing decisions. You can see provider credentials before you start.
No. Ryo is cash-pay and you see the full price before you buy. No insurance, no claims, no surprise bills.
For prescription programs, your card is authorized at checkout and charged only after a clinician approves your visit. If it is not appropriate for you, you are not charged.
The visit takes a few minutes. A licensed clinician usually reviews within 1 to 2 business days, and approved orders ship to your door.
Not necessarily. Oral and injectable options are offered when clinically appropriate, and your clinician helps you choose what fits you.
No. Choose a one-time order or an ongoing plan, and cancel refills any time in your portal. No lock-in.
Yes. Your health information is encrypted and never sold.
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